Returns & Refunds

Faulty or Damaged Goods

In the unlikely event of your Goods being damaged or faulty in any way you must report this within 7 working days of receipt.
Hygiene First (Medical) Limited reserves the right to refuse any claims made after 7 working days. This does not affect your statutory rights.
Damaged, faulty or missing items will be replaced free of charge. Alternatively you may choose to return the Goods to us for a full refund.

If, within 7 days of receipt of your order, you decide to cancel, you may return the goods for a refund.
Where Hygiene First (Medical) Limited have delivered your order correctly in good faith, we will refund the value of your goods plus any VAT, but less a 10% charge for administration and less a carriage charge (this is currently £6.50 but may be varied from time to time, and will be our normal small order carriage charge as quoted on the website).

Please contact Hygiene First (Medical) Limited for approval before returning your items.
Please include a copy of your receipt and a brief note outlining the reason for the return.
Please include all of your contact details with the returned product.
You will need to ensure that your returned goods are packaged safely. For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit.
Your return should be wrapped securely in the same/similar packaging in which you received it, and should be returned to:

Hygiene First (Medical) Limited
Unit 3A, Queniborough Industrial Estate
Melton Road
Leicester LE7 3FP
All refunds will be processed and made within 30 days of receipt of goods.
Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer a refund in the event of goods being returned in a used or unsaleable condition.
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these Terms and Conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.